Monday, March 4, 2019

Creating an Alexa habit

Smart speaker skills have proliferated but most reporting I've read suggests there has been little actual usage of these skills.  Instead, smart speakers are mostly used for listening to broadcast terrestrial radio, listening to music, setting timers/alarms/reminders, and getting the weather/news.

If I worked on a smart speaker project (in particular, Alexa), I would try a Trojan horse to get people to develop habits to use the speaker more in order to exploit its potential.

Two specific ideas: 

One: team up with public radio to allow listeners to contribute to pledge drives by voice.  This feels less commercial and more altruistic and so would be a nice path to getting people comfortable with purchasing by voice.  For those without linked credit cards (is that even possible with Alexa?  Maybe if Google wanted to do something similar with Google Home as Google has fewer credit cards on file), the system could at least take a command to send an email reminder with a simple one-click donation button for an amount already specified.  I think of this as a variation of Amazon Smile.

Two: work with radio (and podcasters) to make ads (including those on public radio - there's no lack of them) voice-aware by offering discounts or similar promotions to those who indicate interest by voice.  Again, expanding people's comfort zones with new voice interactions would seem useful to get Alexa to where Amazon would like Alexa to be.  This is a variation of the promotional code which appears on lots of podcast advertisements; those codes feel anachronistically low-tech.  A smart speaker knows your email address - why memorize a code if the speaker can simply send it to the listener?  This of course would create valuable information on engagement and interactivity for marketers by proving that people are listening to ads and showing concrete follow-up (promo codes would be custom and thus much better than the wholesale generic codes now being used that don't directly link listening with use of the code).  I think of this as matching the evidence based marketing of Google Ad clicks.

To be clear, I'm perfectly happy without another intrusive, advertising platform but was just thinking about the strange stagnation and limited use cases of the voice platforms given the presumed interest in Amazon of using Alexa to embed itself more deeply in our transactional lives.

Tuesday, February 26, 2019

AR

I don't have a clear vision of how augmented reality (AR) will fit in.  Not that I should - that's for the people who do this for a living - but, after all the demos of HoloLens, iPad and iPhone apps, etc., I still can't see it.  I can see how it is a cool, and difficult to execute, technology.  I can see how AR helps in some technical situations (repairs, in particular, make a lot of sense; maybe to see how furniture or clothing might look in situ?).  But, right now, it feels a little like 3D (much of AR in fact is real-time 3D, it seems) with similar, limited utility.  For example, the games, where something is placed on a table top or in surroundings, AR is fun but, ultimately, I don't see what the difference is vs. just using the gyroscope and generating the entire world in 3D rather than as an overlay.  MAYBE, if actual physical objects in between had presence (for example, in a multi-player shooting game, if one could "take cover" behind an actual object), that would be neat.  But I haven't seen it.

That said, I wonder if AR is like maps.  Something that doesn't seem that different on a device or online vs. a paper atlas but, in reality, hugely different when dynamic, location-aware, meta-data aware, etc.  AR is sort of like a map but much more directed (like a heads up display for a driver).  Just wondering if thinking of AR like a map will help me see why so much energy is being directed to something that still seems like a gimmick or a technology in search of a use.