Monday, February 6, 2017


Got my AirPods today.  Some quick observations and a rant about poor customer service...

Fit.  I knew they would not feel super secure because I already knew that regular wired EarPods don’t fit well in my ears (and most reviews have said they are pretty much the same shape).  So I won’t be running or doing cartwheels with these but that is not a surprise or a disappointment.  What is interesting is, as many other people have noted, the lack of wires means they feel more secure than regular EarPods because there is simply less weight trying to pull them out of my ears.

Sound.  They sound fine.

Controls.  I found that my right pod did not respond to the Siri double-tap at first.  But, after about ten minutes, it started to work (but still less consistently than the left).  Perhaps I wasn’t double-tapping the right way but, really, how many ways can there be to double tap?  I’ll keep an eye on this.

Siri.  As others have said, Siri seems to work better on the AirPods than on the phone (she is more likely to understand what I am saying).  A feature request: I would like to be able to control the volume of Siri’s confirmation beeps.  A related feature request:  An app (like for Apple Watch) would be a nice addition, especially as AirPod controls are scattered throughout the phone.

Pairing.  The initial pairing is as seamless as universally noted.  However, I’ve found that opening the case near my iPad doesn’t trigger the battery display as, I think, it is supposed to (the iPad is clearly connected as I can switch my audio to the AirPods from the iPad easily and I can force the battery widget to show me the AirPod battery remaining).  It works on my phone so I’m pretty sure I’m doing it right.

Purchase.  I used in-store pick-up today and had the WORST experience I've ever had at an Apple Store.  Very disappointing.  My intake person was too busy talking to a co-worker to help even though she was standing at the entrance.  I opened the Apple Store App to show her the barcode and she said I was doing it wrong (I was not, as I showed her).  She then stood next to me for 10 minutes, playing with her phone, not seeming to notice or care that I hadn't received my product (the store was pretty much empty with about a dozen staffers wandering around, straightening up, etc.).  Finally, I asked if it was supposed to take this long.  She seemed puzzled and then said "I don't know if they are picking it up from the back or here.".  She wanders off.  About five minutes later, after I complained to another staffer, she comes over, super proud that she has the AirPods.  They were sitting in a drawer about two steps from where we were waiting.  She said: (i) it wasn't her job to intake customers (confusing then, why she processed my pick-up); (ii) she wasn't allowed to go to the counter to get merchandise (seems strange that she then broke some rule to do so?); and (iii) I was having a bad day (true - because of her).  The fact that she didn't care that her own customer was standing around waiting for something that ought to take maybe 2 minutes (again, the store was pretty much empty with tons of staffers unoccupied) and then said it wasn't her job to help me was unbelievable.  Apple Stores can be a little bit slow-motion but this was just rude and antagonistic behavior.  I hope she gets fired.

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